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Welcome to your merchant dashboard.

Signing up for order ahead at your building is fast and free – no long term contracts!

Please view the presentation below for more information.

 

Ready to get started?

Register your business information

  1. Please complete this form
    1. Are you in the UK? Complete this form
    2. Are you in the North America? Complete this form

Set-up your payment

  1. Navigate to the Bbot merchant portal
  2. Click the password reset link from the email sent from Bbot, if not received please contact [email protected] and you will be provided with an account
  3. Once logged in, click “Account settings”,  “Connect with Stripe” and complete the Stripe identity verification. Instructions here.

Set-up your menu

  • If you use a Toast POS
    • Complete the following steps to connect
  • If you use a different POS system
    1. Use this template to create a list of 15 menu items you would like to feature with descriptions, any add-ons + sizes, pricing, and photos.
        • The menu system will display your information in the following hierarchy:
          • Level 1: Food or Drink
          • Level 2: Category
          • Level 3: Title
          • Level 4: Add-on Heading
            • Add on Name
          • Level 5: Modifier Items
        • Additional information here
    2. Images can be provided separately – here are image guidelines
    3. Once complete, please email to [email protected]
    4. Once received, the app team will set up your tablet, clarify any options if needed and ship it to your location with a user guide

Any questions we can help answer?

Overall app FAQs

 

  • Overview of app functionality
  • Why participate in mobile order ahead?
    • Drive activity during low periods of traffic — We can offer time-sensitive or limited supply promotions to tenants through the program. HqO can help subsidize promotions. We are also able to send targeted push notifications to tenants.
    • Build loyalty with office tenants — Tenants will be able to order and pay through the app so they can skip the line when picking up. We are also able to deposit in-app wallet money into tenants’ apps so they are incentivized to order ahead.
    • Increase multi-sales — Online orders are generally ~20% larger than in-person ones.
  • What is Bbot?
    • Bbot is the third party who provides the “order ahead” functionality for your building’s app

 Payment FAQs

 

We use Stripe as our payment processing system. This is completely secure and all identity verification information is handled through their system.

  • I am unable to connect to my store when I am setting up Stripe
  • Why is my SSN required?
  • Why am I receiving this error?
    • “Email already exists or invalid email domain” – please contact support at [email protected]
  • How do I edit my bank information?
  • What does my transaction fee include?
    • There is a % charge, all inclusive, associated with the program. That fee includes all credit card processing fees and software/hardware fees.
  • How does a refund work?
  • How often is the payout?
    • You will be able to set your payout frequency to daily, weekly or monthly upon set-up
  • Additional questions here.

Menu set-up FAQs

  • Tablet POS
    • General Questions
      • I have not received my tablet
      • Can I use an existing tablet that I am using for other order ahead or delivery systems?
        • Unfortunately not, The Bbot POS app will not sound or make alerts unless it is open. We would recommend using a separate tablet to run the Bbot POS.
      • How do I use my tablet?
      • How do I connect my tablet to WIFI?
      • How do I set up a printer?
      • Is it possible to route orders to different “prep” stations?
        • Your options will be the following, have a tablet at each station however, all orders will come through. Alternatively, set up each “station” as a separate location so specific orders will be routed to the correct station.
      • How should I consolidate orders at the end of day?
        • We recommend talking to your POS provider to figure out the best way to manage this program based on your goals. If it’s crucial to track all orders that come in for your records, it might be best to process the orders that come in through the tablet as a $0.00 charge through your POS. If you’d prefer to keep the mobile ordering tablet separate from your POS, you may choose to simply print orders directly from the tablet instead of going through your POS.
    • Editing Menu Items
      • How do I turn off ordering?
      • How do I edit my menu?
      • How do I mark an item out of stock?
      • Are menu updates made in real-time?
        • Yes
      • Is it possible to have items available at certain times?
        • Yes
    • Reporting

 

  • Toast POS
    • Are menu updates made in real-time?
      • No, this will be published overnight
    • Is it possible to route orders to different “prep” stations?
      • Yes, this can be done via Toast.

If you have additional questions please contact the app team at [email protected]