With a COVID-19 vaccine starting to make its way across the U.S. and the world, tenants are trying to find safe ways to return to the office. Commercial office owners have a responsibility to provide real-time updates on what’s been done at the building, what is currently being done, and what will change – especially for workers that will return sooner than others.
To help ease any uncertainty for tenants returning to work, landlords must establish a back-to-work plan and technology stack that will safely welcome employees back to their offices. Crucial to safely welcoming employees back is the concept of capacity management for the office, which involves the regulation of how many employees are working in an office space on a given day. Being able to manage in-person work requests is a key part of this process that will allow modern-day offices to comply with local and state capacity guidelines.
An effective and scalable capacity planning process will restore faith and optimism in the safety of the workplace, and give commercial real estate (CRE) owners the chance to re-establish the value of their office – a critical step towards stabilizing assets and ensuring the future financial performance of modern commercial office portfolios.
Tenant needs are evolving
Throughout 2020, HqO has digitally launched our platform to tenants, asset managers, and property teams at over 100 properties. In a response to the evolving needs of the workforce, our customers have taken advantage of several features offered by the HqOS Tenant Experience Platform. The Tenant App allows tenants to take part in community-building digital and physical experiences, receive emergency push notifications and cleaning updates from their buildings, and more. Particularly, the HqOS Capacity Manager functionality has played a crucial role in many of our clients’ return to work strategies.
In the past few months, we’ve seen that the number one concern for financial decision-makers is a new wave of infections. This fact indicates that for commercial real estate, deploying strategies to facilitate a seamless return to work is of utmost importance. Today, developing capacity strategies is fundamental to allowing tenants to feel good about returning to office buildings, whenever that may be.
CRE can address these needs with efficient capacity planning strategies
It’s clear by now that the importance of capacity management tools is not to be underestimated. But which capacity planning tools work best, and integrate seamlessly with other building systems?
Due to the countless factors affecting capacity planning, the most efficient way to ensure accuracy is through scalable software that is easily accessible to all tenants as well as property teams. The team at HqO knew that capacity management strategies and capacity planning tools would be front of mind for the CRE industry, which is why we launched the Capacity Manager as part of our end-to-end operating system for tenant experience.
To help our customers facilitate a seamless return to work for their tenants, this feature allows office owners and their tenants to easily manage the number of employees that come to the office on a given day. As users request access to their buildings via the Tenant App, they provide additional information on their department, the reason for the request, and the priority of the request to ensure each tenant company is maximizing the value of their limited capacity. Property teams are then able to easily manage this information through the HqOS operating system, ensuring that office capacities align with local guidelines. These are the key capabilities offered through the HqOS Capacity Manager:
Hit play below to see a preview of the capacity planning example in action.
A changing industry requires adaptable solutions
In BCG’s 2020 survey on the future of remote work, 60% of respondents indicate that they want more flexibility around when and how they work. Offices must be able to reflect this flexibility and adapt to the increasingly hybrid workforce. This means that modern-day workspaces need to foster experiences that seamlessly interact with the digital world, unifying building communities wherever they may be.
The use of technology to bridge the gap between the physical and digital worlds in a unique and interactive way for the end-user is a fairly new practice, but one that is not disappearing anytime soon. “Phygital” office experiences — also known as omnichannel office experiences — are growing in popularity due to the usage of technology among consumers, as well as a shift in many industries to match consumer habits by adopting technology that enhances their experience. The modern-day workplace reflects this shift as landlords are rapidly adopting technology in buildings, and capacity planning strategies are no exception.
Though there are certainly multitudes of types of capacity planning, there is no denying that we’re never going back to normal: the CRE industry requires flexible, integrable digital solutions. Adopting digital capacity management strategies, and adopting them early on, will guarantee your portfolio’s immediate and future success by allowing you to lean into your most important asset: your tenants.
Discover how to deliver rich experiences, reduce friction, and create a strong connection with tenants: claim your free HqOS Demo today to centralize key property experiences and technologies into one application.